Abacus Reporting Systems

 

Abacus Basic CDR Reports

Abacus Basic CDR reporting includes real time call logging available via the user web portal showing origination, destination, call duration, date, time and call type. Frequently called numbers can be 'tagged' with text descriptions for legibility. Utilization reports show capacity used on virtual call paths. Call volume graphs are available by time of day, day of week, month, year or custom dates and graphically display calling patterns and trends. Filters can be applied. Call detail data is available in in .csv format for import into third party software. Basic CDR is included at no charge.

Abacus Premium CDR Reports

Abacus Premium CDR reporting integrates raw data CDRs from onsite PBXs, cloud services and mobile carriers to provide a full view into fixed and wireless usage for expense allocation, compliance, security and performance analysis. This cloud based service includes a monthly professional assessment with a skilled analyst to review ways to lower cost by optimizing the right voice, text and data plan by user. Thirty day, risk free trial available.

Abacus Basic ACD Reports

Abacus Basic ACD reporting includes 7 real time and historical reporting by agent and queue included at no charge.

Real-time Console: A real time view of all queues showing calls waiting, hold time and agents' status.

Queue Performance: A historic metrics report searchable by date, showing metrics by queue.

Agent Performance: A historic metrics report searchable by date, showing metrics by agent.

Agent Events: A historic metrics report searchable by date and by agent, showing agent activity by session.

Queue Call Activity: A call log report showing calls by date, by queue and by agent.

Answer/Abandon Report: A historic metrics report searchable by date, by queue, or by agent showing metrics of answered or abandoned calls.

Queue Summary by Number: A historic metrics report, searchable by date, by phone number, and by queue, showing metrics of calls inbound to specified phone numbers and queues.