Cloud Savings - Qualitative

11 Qualitative Savings

The pace of business accelerates with advanced communications tools that facilitate business agility. A faster pace improves customer service, shortens the sales cycles, increases competitiveness and streamlines the product development time.

 BUSINESS AGILITY

a)     Accelerates the pace of business
b)     Increases competitiveness
c)     Shortens product development time
 

CUSTOMER SERVICE

a)     Great customer service increases customer loyalty
b)     Advanced communications tools help resolve customer problems faster
c)     Service reps can find the people and information they need, when they need it
 

REVENUE

a)     Shortened sales cycle increases revenue
b)     Advanced communications tools help close sales faster
c)     Sales reps can conference in the right person at the right time even from the road
 

DATA MINING

a)     Metrics provide granular visibility into staffing, behavior, patterns and trends
b)     BI lets you make informed decisions about capacities, bandwidth utilization
c)     Call quality statistics enforce SLA agreements
d)     Real time CDR and contact center reporting across all sites.
 

OPERATIONAL EFFICIENCY

a)     Real time presence shows when co-workers are on phone, out to lunch, home sick
b)     Never transfer a caller without knowing the availability of someone to handle
c)     Every employee gets advanced communications tools
 

MOBILE WORKFORCE

a)     Access to advanced tools from any device increases productivity
b)     Find me – Follow me, voicemail to email, ad hoc conference calls, real time presence, mobile collaboration and database integrations lets mobile workers take advantage of new opportunities as soon as they arise
 

100% UPTIME 

a)     More security, more diversity, more redundancy, more resiliency, more uptime
b)     More backup, more engineering expertise and more of the latest technology than you can buy, install, maintain and upgrade on your own
c)     Efficiencies of a world class data center, diverse carrier grade network, 24x7x365 monitoring, proactive managed services, WAN redundancy and local survivability
 

DISTRIBUTED STAFF 

a)     Hire talented staff wherever they live
b)     Advanced follow the sun call routing
c)     No more lost business days due to weather or emergencies
d)     Your desk phone or soft phone is completely portable
 

FUTURE PROOF

a)     New features are layered on seamlessly at no additional charge
b)     API developer’s toolkit extracts functionality for database integrations
c)     True interoperability prevents vendor lock
d)     Mix and match SIP phones, routers, bandwidth providers
 

REGULATORYCOMPLIANCE

a)     Easier compliance with centralized administration and processes
b)     SAS 70 Type II data center is HIPPA, PCI, SOX compliant
c)     Data backup, archive, retrieval and reporting is standardized across all sites
 

MISCELLANEOUS

a)     High definition wideband audio quality creates a better user experience
b)     Local phone numbers/local presence anywhere in North America for $2/month